Terms of use

User Terms

These User Terms set out the terms on which individuals and organisations may view, purchase or rent properties advertised by estate agents, management companies, individuals (who have the legal authority or permission to do so), landlords, sole traders and developers on our website at www.move-box.co.uk and the respective mobile app (“the Site”).

You should read these user terms carefully before using the Site. If you do not agree to these terms please do not use the Site. By using the Site, you indicate that you accept these terms and that you agree to abide by them. It is recommended that you print a copy of these terms for your future reference. These terms were last updated on [01 January 2021].

Information about us and our contact details

The Site is a website operated by Move Box Limited ("We"). We are registered in England and Wales under company number 12075838 and have our registered office at 20-22 Wenlock Road, London, England, N1 7GU, which is also our main trading address. Our VAT number is [VAT NUMBER].

Accessing the Site

You may access the Site but we reserve the right to withdraw or amend the service that we provide on the Site without notice. We may also suspend access to the Site or close it indefinitely at any time. We may restrict access to the Site or some parts of it to users who have registered with us. We will not be liable if for any reason the Site is unavailable at any time or for any period.

Using the Site

You must be at least 18 years old to use the Site.

You must treat any password or user identification code that we provide to you as confidential and must not disclose it to anyone else. You are responsible for all activities that occur on or in connection with your Site account and you agree to notify us immediately of any unauthorized access or use of your Site account. You acknowledge and agree that we are not responsible or liable for any damages, losses, costs, expenses, or liabilities related to any unauthorized access to or use of your Site account.

On our Site, you may view advertisers’ custom advertisements, descriptions of properties for sale or rental, their photographs, and other information and material (“Material”). You may also use the Site to send requests to advertisers and communicate with them.

You acknowledge the if an advertised property has been sold or rented, whether or not through our Site, the advertiser must mark the Material relating to that property as “INACTIVE” or its equivalent within 72 hours so that the property is taken off the Site.

You acknowledge and accept that the Site is for advertising purposes only. We provide no guarantee that you will be able to successfully complete a purchase or rental of an advertised property. We will not provide any services in relation to completion of the sale or rental of any property. You acknowledge that it is the advertiser’s responsibility to ensure that the Material they make available on our Site is accurate. We take no responsibility for any communication between individual users, or for any delays in such communication.

You may only post content on our Site in accordance with these terms. We reserve the right to remove content or Material from our Site at any time for any reason without any notice to you.

You agree to keep intact any Material made available on the Site. You must not edit, change, modify, cover, or remove any watermarks from any Material, or assist or encourage any third party to do so.

You may cancel your Site account at any time in your account settings or by contacting a member of our team at support@move-box.co.uk. We reserve the right to terminate access to our Site to any person, including you, at any time, for any reason, at our sole discretion. If you violate any of these terms, your permission to use our Site automatically terminates.

Acceptable Use

You may use the Site for lawful purposes only.

When accessing and using the Site, you must comply with these terms.

You must not use the Site:

 

- if your use breaches any applicable law or regulation whether local, national or international;

- if your use is unlawful or fraudulent;

- if your use harms, or could harm, minors in any way;

- to send spam materials to other people;

- to post any Material which is defamatory, obscene, offensive, hateful, inflammatory, deceptive, is likely to harass, upset, embarrass or impersonate any person or which is sexually explicit, promotes violence or any form of discrimination on the basis of race, gender, religion, nationality, disability, sexual orientation, or age, or which infringes any third party intellectual property rights or other rights; or

- to knowingly introduce or transmit viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful.

In addition:

 

- You must not gain, or attempt to gain, unauthorised access to the Site, the server on which the Site is stored or any server, computer or database connected to the Site.

- You must not attack the Site via a denial-of-service attack or a distributed denial-of service attack or do anything that could disable or impair the Site.

All Material which you make available on our Site must:

 

- be accurate (where it states facts).

- be genuinely held (where it states opinions).

- comply with the law applicable in England and Wales and in any country from which it is posted.

- You must have the legal right to advertise this property from the landlord or from the ownership body.

Any Material which you make available on our Site must not:

 

- be defamatory of any person;

- be obscene, offensive, hateful or inflammatory;

- bully, insult, intimidate or humiliate;

- promote sexually explicit material (directly or indirectly);

- promote violence;

- promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;

- infringe any copyright, database right or trade mark of any other person;

- be likely to deceive any person;

- breach any legal duty owed to a third party, such as a contractual duty or a duty of confidence;

- promote any illegal activity;

- be in contempt of court;

- be threatening, abuse or invade another's privacy, or cause annoyance, inconvenience or needless anxiety;

- be likely to harass, upset, embarrass, alarm or annoy any other person;

- impersonate any person, or misrepresent your identity or affiliation with any person;

- give the impression that the Material emanates from Move Box Limited, if this is not the case;

- advocate, promote, incite any party to commit, or assist any unlawful or criminal act such as (by way of example only) copyright infringement or computer misuse;

- contain a statement which you know or believe, or have reasonable grounds for believing, that members of the public to whom the statement is, or is to be, published are likely to understand as a direct or indirect encouragement or other inducement to the commission, preparation or instigation of acts of terrorism; or

- contain any advertising or promote any services or web links to other sites.

If you breach any provisions of the Computer Misuse Act 1990 you may be committing a criminal offence. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them.

Intellectual property rights

We are the owner or the licensee of all intellectual property rights in the Site. You must not use any part of the Site for commercial purposes without our prior written approval or that of our licensors.

The advertiser is the holder of rights in the Material they make available on the Site. You may only use the Material for your own personal, non-commercial, and non-promotional purposes, subject to these terms.

You may not sell, re-sell, or encumber your rights in any Material. You may sublicense your rights in any Material only to the extent necessary for you to use the Material as permitted under these terms (for example, sharing it with friends on a social media platform or sending it to a recipient for personal, non-commercial, and non-promotional purposes as set forth above).

Fees and Payment

We generally charge users no fees for viewing Material made available on our Site, or contacting individual advertisers.

We may from time to time charge users for specific additional services. Where this is the case, we will communicate this to you clearly before any charge is incurred and specify the amount we would charge. You will generally be able to review these details and be asked to confirm that you wish to proceed.

All payments must be made within 24 hours of placing the order using valid payment cards. All payments to us will be handled by third-party payment providers. You acknowledge that Move Box Limited does not operate, own, or control the payment providers. Your use of payment cards is governed by separate agreements with the respective payment providers.

Any and all refund requests should be made through the respective payment provider. Once received, we may take up to 30 calendar days to process a refund request. If approved, the refund will be made within further 30 business days. We do not charge any fees for the processing of refund requests but may deduct the payment provider and card issuer charges applied initially.

Notwithstanding any other provisions of these terms, we reserve the right to refuse to provide to you any paid services if: (i) your payment method is declined; or (ii) you have previously been banned or removed from our Site for any reason. We also reserve the right at any time to change our fees and payment procedures. We have the sole discretion to determine how billing disputes between us will be resolved.

Interactive services

We may from time to time provide interactive services on our Site, including without limitation chat rooms, bulletin boards and discussion forums and threads.

Where we do provide any interactive services, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical).

Reliance on information posted and the maintaining of content standards

All content (including the Material) posted on the Site is not intended to amount to advice on which reliance should be placed. We disclaim all liability and responsibility arising from any reliance placed on such content by any user of the Site, or by anyone who may be informed of any of its contents.

The content displayed on the Site is provided without any guarantees, conditions or warranties as to its accuracy and any of the content on the Site may be out of date at any given time. We are under no obligation to update the Site or its contents at any time.

Nothing in this agreement is intended to detract from your rights (if any) as a consumer.

Our liability

We shall have no liability for any loss of profits, anticipated savings, business opportunity, goodwill or loss of or damage to (including corruption) data (whether direct or indirect) or any other indirect or consequential losses whether arising in contract, tort (including negligence) or otherwise incurred by any user in connection with the Site or in connection with the use, inability to use, or results of the use of the Site, any websites linked to it and any materials posted on it.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Site or to your downloading of any material posted on it, or on any website linked to it.

Nothing in these terms shall limit or exclude any liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation or for any other liability which cannot be properly excluded under English law. If you breach these terms, we shall have the right to immediately suspend your access to the Site, remove any material uploaded by you on the Site and receive any damages from you for any loss resulting from the breach.

We will accept no liability for any loss or liability as part of the failure for pay-out by an insurance company.

Information about you and your visits to the Site.

We process information about you in accordance with our Privacy Policy https://move-box.co.uk/pages/privacy-policy. By using the Site, you consent to such processing and you warrant that all data provided by you is accurate.

Linking

You may link to the Site’s home page, provided that you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not link to the Site in any way which would suggest any form of association, approval or endorsement on our part where none exists.

The website from which you are linking must comply in all respects with the standards set out in these terms.

You must not establish a link from any website that is not owned by you.

We reserve the right to withdraw linking permission without notice.

Where the Site contains links to websites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those websites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

Jurisdiction and applicable Law

These terms of use are subject to the laws of England and Wales and the Courts of England shall have jurisdiction over any claim arising from or in relation to them.

Amending the terms of use

We may revise these terms of use at any time by amending this page. You should check this page from time to time to take notice of any changes that we made, as they are binding on you.

Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on the Site.

Your concerns

If you have any concerns about material which appears on the Site, please contact support@move-box.co.uk. If you would like to file a complaint, please email us at support@move-box.co.uk. We will aim to assess individual complaints within 90 days.