Move Box Members Terms & Conditions

Members Terms of Use

These Members Terms of Use set out the terms on which estate agents, management companies, individuals (who have the legal authority or permission to do so), landlords, sole traders and developers may advertise their properties for sale or rental to individuals and organisations via our website at www.move-box.co.uk and the respective mobile apps or use any of our services (“the Site”).

You should read these terms carefully before using the Site. If you do not agree with the terms of this agreement please do not use the Site. By using the Site, you indicate that you accept these terms and that you agree to abide by them. It is recommended that you print a copy of these terms for your future reference. These terms were last updated on [1 January 2021].

Information about us and our contact details

The Site is a website operated by Move Box Limited ("We"). We are registered in England and Wales under company number 12075838 and have our registered office at 438 Streatham High Road, London, England, SW16 3PX, which is also our main trading address. Our VAT number is GB 457532868.

Accessing the Site

You may access the Site but we reserve the right to withdraw or amend the service that we provide on the Site without notice. We may also suspend access to the Site or close it indefinitely at any time. We may restrict access to the Site or some parts of it to users who have registered with us. We will not be liable if for any reason the Site is unavailable at any time or for any period.

Using the Site

You must be at least 18 years old to use the Site.

You must treat any password or user identification code that we provide to you as confidential and must not disclose it to anyone else. You are responsible for all activities that occur on or in connection with your Site account and you agree to notify us immediately of any unauthorized access or use of your Site account. You acknowledge and agree that we are not responsible or liable for any damages, losses, costs, expenses, or liabilities related to any unauthorized access to or use of your Site account.

On our Site, you may offer to other users (individuals or organisations) real estate properties for sale or rental by publishing custom advertisements, descriptions of properties, photographs, and other information and material relating to the offered property (“Material”). You may also use the Site to receive requests from users and communicate with them.

If an advertised property has been sold or rented, whether or not through our Site, you agree to mark the Material relating to that property as “INACTIVE” or its equivalent within 48 hours so that the property is taken off the Site.

You acknowledge and accept that the Site is for your advertising purposes only. We provide no guarantee that your property will be sold or rented or any other guarantee. We will not provide any services in relation to completion of the sale or rental of the property. It is your responsibility to ensure that the Material you make available on our Site is accurate. We take no responsibility for any communication between individual users, or for any delays in such communication.

You must not give the impression (directly or indirectly) that the Material you make available on our Site has been endorsed by Us, where this is not the case.

Where we provide you with advertising material you may only advertise this material within your business premises if you have the legal right to do so.

You may only make Material available on our Site in accordance with these terms. We reserve the right to remove Material from our Site at any time for any reason without any notice to you.

You may cancel your Site account at any time in your account settings or by contacting a member of our team at support@move-box.co.uk. We reserve the right to terminate access to our Site to any person, including you, at any time, for any reason, at our sole discretion. If you breach any of these terms, your permission to use our Site automatically terminates and we will not be liable for any damages or refunds.

We reserve the right to terminate access to our Site to any person, including you, at any time, for any reason, at our sole discretion. We are not obliged or required to store or back up any material or information that may have been uploaded onto the site or the loss of this information if you no longer have access to the site or if it is deleted. Move Box Limited takes no liability for any loss or deletion of Material on our site and will not be liable for any damages, refunds, loss of trade, loss of business, loss of good will or any other damages.

Acceptable Use

You may use the Site for lawful purposes only.

When accessing and using the Site, you must comply with these terms.

You must not use the Site:

 

- if your use breaches any applicable law or regulation whether local, national or international;

- if your use is unlawful or fraudulent;

- if your use harms, or could harm, minors or any other person in any way;

- to send spam materials to other people;

- to post any Material which is defamatory, obscene, offensive, hateful, inflammatory, deceptive, is likely to harass, upset, embarrass or impersonate any person or which is sexually explicit (directly or indirectly), promotes violence or any form of discrimination on the basis of race, gender, religion, nationality, disability, sexual orientation, or age, or which infringes any third party intellectual property rights or other rights; or

- to knowingly introduce or transmit viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful.

In addition:

 

- You must not gain, or attempt to gain, unauthorised access to the Site, the server on which the Site is stored or any server, computer or database connected to the Site.

- You must not attack the Site via a denial-of-service attack or a distributed denial-of service attack or do anything that could disable or impair the Site.

All Material which you make available on our Site must (including any communication via Us):

 

- be accurate (where it states facts).

- be genuinely held (where it states opinions).

- comply with the law applicable in England and Wales and in any country from which it is posted.

- You have the permission from the landlord (or ownership body) do to do.

Any Material which you make available on our Site must not (including any communication via Us) :

 

- be defamatory of any person;

- be obscene, offensive, hateful or inflammatory;

- bully, insult, intimidate or humiliate;

- promote sexually explicit material;

- promote violence;

- be misleading

- promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;

- infringe any copyright, database right or trade mark of any other person;

- be likely to deceive any person;

- breach any legal duty owed to a third party, such as a contractual duty or a duty of confidence;

- promote any illegal activity;

- be in contempt of court;

- be threatening, abuse or invade another's privacy, or cause annoyance, inconvenience or needless anxiety;

- be likely to harass, upset, embarrass, alarm or annoy any other person;

- impersonate any person, or misrepresent your identity or affiliation with any person;

- give the impression that the Material emanates from Move Box Limited, if this is not the case;

- advocate, promote, incite any party to commit, or assist any unlawful or criminal act such as (by way of example only) copyright infringement or computer misuse;

- contain a statement which you know or believe, or have reasonable grounds for believing, that members of the public to whom the statement is, or is to be, published are likely to understand as a direct or indirect encouragement or other inducement to the commission, preparation or instigation of acts of terrorism; or

- contain any advertising or promote any services or web links to other sites.

If you breach any provisions of the Computer Misuse Act 1990 you may be committing a criminal offence. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. We will have the right to immediately block or terminate your account and you will not be entitled to any reimbursements/refunds for any payments made or access to your account or any information that you had uploaded onto the account.

Intellectual property rights

We are the owner or the licensee of all intellectual property rights in the Site. You must not use any part of the Site for commercial purposes without our prior written approval or that of our licensors.

You are the holder of rights in the Material you make available on the Site. When you make available Material on the Site, you grant us a non-exclusive, royalty-free, fully paid, worldwide, sublicensable, revocable license to use, reproduce, distribute, and publicly display that material, in any and all media (for example, on social media platforms), whether now known or hereafter invented or devised.

Property ID Stickers

We may provide you with property ID sticker/poster (“Sticker”) to download for the property you advertise as part of or in addition to the service we offer to you. The Sticker shall display a unique code for the respective property that can be used to facilitate access to a dedicated website and Site with the details about the respective property.

Where we provide Stickers as an additional service, we will inform you of the respective fees on our website or in your user account if fees are applicable.

If you download a sticker from us you agree to our Sticker and Printing Terms and Conditions. You may download Stickers in your user account Where we provide Stickers as an additional service, you acknowledge that this constitutes a bespoke service and we are not obliged to accept any returns.

Where you download or use a Sticker or use the property code, you agree to place the sticker on the property or land where it is legal to do so and there are not any restrictions against it with the Local Council or the Law. You agree to ensure that the Sticker is well presented and looks professional. You agree to remove the sticker once the property has been rented or sold within 48 hours. You agree to remove the Sticker if instructed to do so by Move Box Limited at our sole discretion within 24 hours of giving the notice.

Fees and Payment

You agree to pay us a fee (“Service Fee”) for the Material you make available on our Site or through our services or for the use of our services. The Service Fee will be calculated based on the service that you choose on our website.

Depending on the type of your user account, the Service Fee may be calculated and charged for a specified period of time and for specified properties. Upon its expiry, we may automatically renew your subscription and you agree to pay us the respective Service Fee (or subscription). We will inform you how we will charge you when you open your user account. You may review and cancel your subscription in your user settings. You accept that we are under no obligation to issue any refunds for Subscriptions or service fees which have commenced, in particular automatically renewed subscriptions which you have failed to cancel. You may cancel a subscription by notifying us in writing (including email) at least 30 calendar days before the end of your subscription. If the 30-days’ notice period extends into the following subscription period you agree to pay us the Service Fee (or subscription) for that period in full. You accept that we are under no obligation to issue any refunds for any Service fees that may be due to you after they have been purchased or automatic subscriptions or if the Site is not functional/available for any reason.

Where appropriate, we may also charge fees for additional services we provide to you, including for the provision of Stickers or Featured property feature. You can review any additional services and the respective fees in your user account.

All payments must be made in advance of placing the order using valid payment cards. All payments to us will be handled by third-party payment providers. You acknowledge that Move Box Limited does not operate, own, or control the payment providers. Your use of payment cards is governed by separate agreements with the respective payment providers.

Any and all refund requests should be made through the respective payment provider. Once received, we may take up to 30 calendar days to process a refund request. If approved, the refund will be made within further 30 business days. We do not charge any fees for the processing of refund requests but may deduct the payment provider and card issuer charges applied.

Notwithstanding any other provisions of these terms, we reserve the right (but are under no obligation) to remove any Material from our Site if: (i) your payment method is declined; or (ii) you have previously been banned or removed from our Site for any reason. We will not be liable for any loss of profits, anticipated savings, business opportunity, or goodwill arising from such removal of Material, not having access to such Material or for the Deletion of the Material. We also reserve the right at any time to change our fees and payment procedures. We have the sole discretion to determine how billing disputes between us will be resolved.

Interactive services

We may from time to time provide interactive services on our Site, including without limitation chat rooms, bulletin boards and discussion forums and threads.

Reliance on information posted and the maintaining of content standards

All content (including the Material or communication with anyone) posted on the Site is not intended to amount to advice on which reliance should be placed. We disclaim all liability and responsibility arising from any reliance placed on such content by any user of the Site, or by anyone who may be informed of any of its contents.

The content displayed on the Site (or communication with anyone via our Services and Site) is provided without any guarantees, conditions or warranties as to its accuracy and any of the content on the Site may be out of date at any given time. We are under no obligation to update the Site or its contents at any time.

Nothing in this agreement is intended to detract from your rights (if any) as a consumer.

Our liability

We shall have no liability for any loss of profits, anticipated savings, business opportunity, goodwill or loss of or damage to (including corruption) data (whether direct or indirect) or any other indirect or consequential losses whether arising in contract, tort (including negligence) or otherwise incurred by any user in connection with the Site or in connection with the use, inability to use, or results of the use of the Site, any websites linked to it and any materials posted on it.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Site or to your downloading of any material posted on it, or on any website linked to it.

Nothing in these terms shall limit or exclude any liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation or for any other liability which cannot be properly excluded under English law. If you breach these terms, we shall have the right to immediately suspend your access to the Site, remove any material uploaded by you on the Site and receive any damages from you for any loss resulting from the breach.

We will accept no liability for any loss or liability as part of the failure for pay-out by an insurance company.

Where additional optional equipment (such as Stickers or banners or Featured property) is provided by us as part of or in addition to the services we provide to you, we shall accept no liability for any damage to any material such equipment is applied to. You acknowledge that we provide no guarantees for the quality of such equipment, its durability, appearance, size, and information displayed on it or conveyed through it.

Information about you and your visits to the Site.

We process information about you in accordance with our Privacy Policy https://move- box.co.uk/pages/privacy-policy. By using the Site, you consent to such processing and you warrant that all data provided by you is accurate.

Linking

You may link to the Site’s home page, provided that you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not link to the Site in any way which would suggest any form of association, approval or endorsement on our part where none exists.

The website from which you are linking must comply in all respects with the standards set out in these terms.

You must not establish a link from any website that is not owned by you.

We reserve the right to withdraw linking permission without notice.

Where the Site contains links to websites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those websites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

Jurisdiction and applicable Law

These terms of use are subject to the laws of England and Wales and the Courts of England shall have jurisdiction over any claim arising from or in relation to them.

Amending the terms of use

We may revise these terms of use at any time by amending this page. You should check this page from time to time to take notice of any changes that we made, as they are binding on you.

Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on the Site.

Your concerns

If you have any concerns about material which appears on the Site, please contact support@move-box.co.uk. If you would like to file a complaint, please email us at support@move-box.co.uk. We will aim to assess individual complaints within 90 days.